At Hagiazo Biotech Ltd., we are committed to ensuring customer satisfaction by adhering to UK Consumer Protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations. Below is our detailed refund policy.

  1. Refund Eligibility

Faulty or Damaged Items: If a product is faulty, damaged, or does not match its description, you are entitled to a full refund or replacement.

Change of Mind: For online or distance purchases, you have the legal right to cancel your order and request a refund within 14 calendar days of receiving your goods. This excludes certain products (see Section 4).

  1. Refund Process

To request a refund:

  1. Contact Us: Notify us at [Insert Contact Email or Phone Number] with your order details and reason for return.
  1. Return the Product: Send the item back in its original packaging and condition, unless it is faulty or damaged. Proof of purchase is required.
  1. Inspection: We will assess the returned item to confirm eligibility.
  1. Refund Issuance: Refunds will be processed within 14 days of receiving the returned item. Refunds will be issued to the original payment method.
  1. Shipping Costs

Faulty or Damaged Items: We will cover the cost of returning the product.

Change of Mind: The customer is responsible for return shipping costs unless otherwise specified.

  1. Exclusions

The following items are non-refundable:

Products that have been used, opened, or are not in their original condition (unless faulty).

Custom or personalized items, such as bespoke fragrances, unless they are faulty.

Perishable goods or items with hygiene seals that have been broken.

  1. Cancelling an Order

For orders cancelled before dispatch, a full refund will be issued. If the item has already been shipped, you must return it within 14 days of delivery to qualify for a refund.

  1. Consumer Rights

This refund policy does not affect your statutory rights under UK Consumer Law. For additional guidance, visit the UK Government’s consumer rights website at https://www.gov.uk/consumer-protection-rights.

For assistance or inquiries, please contact us:

Email: [email protected]

Phone: 07882 384064